Kinode Discord Support Bot
A support desk for your Discord server, with tickets and answers from your own knowledge base.
Connect your Discord server to Kinode and set up a knowledge base and a ticket inbox on your dashboard. The bot answers common questions from the knowledge base, opens tickets for the rest, and passes them to your team.
What it does
Kinode Discord Support Bot is for businesses and communities whose customers already ask for help in Discord. You connect your own server, and your knowledge base and ticket inbox are on your Kinode dashboard.
The bot answers common questions from the knowledge base and opens a ticket when it can't. Your team sees each ticket with its full conversation, status and priority, so the customer doesn't have to repeat themselves. To build the knowledge base, an AI assistant can draft entries from your website, from text you paste in, or from past tickets.
Capabilities
Your server, your knowledge base
Each customer connects their own Discord server and has their own knowledge base and ticket inbox on the Kinode dashboard.
AI first response
Common questions are answered from your knowledge base.
Knowledge base drafts
An AI assistant drafts knowledge base entries from your website, from text you paste, or from past tickets.
Tickets
Questions the bot can't answer become tickets with history, status and priority in your dashboard inbox.
Hand-off to your team
When the knowledge base doesn't cover a question, the bot says so and passes the ticket to your team.
How it works
Connect your server
Invite the bot to your Discord server and link it to your Kinode dashboard.
Build the knowledge base
Write entries yourself, or have the assistant draft them from your website, pasted text or past tickets.
The bot answers
Common questions are answered from the knowledge base.
Your team takes the rest
Other questions become tickets in your dashboard inbox, with the conversation attached.
Use cases
Software communities
Answer common how-to questions automatically and send bug reports to tickets.
Game studios
Collect account and purchase issues as tickets your team works from the dashboard.
Creator memberships
Give paying members a support channel that doesn't depend on you reading every message.
Small businesses
A one-person company can answer common questions at any hour.